by Jeff Yablon | Oct 9, 2009 | Business Process
So I hear that Facebook’s been on the fritz this week. Like, a lot. I haven’t noticed. Not because I don’t use it; I’m just saying it’s worked for me. And full disclosure: if Facebook wigged out for a whole week for me, I’d be...
by Jeff Yablon | Feb 3, 2016 | Business Process, Marketing, Search Engine Optimization SEO
Sometimes you’re rolling along doing almost everything right, and it’s good enough. Other times, doing almost everything right will get you dead. Like when the road you’re on is curvy, hilly, dark and truck-y … and rain starts falling. This...
by Jeff Yablon | Jan 26, 2018 | Business Process, Customer Service
How much is a $250 bonus worth? The value of a 250 dollar bonus may be $250 when measured mathematically, but its real value has very little to do with the math. This week, one of the food delivery services doing business in New York City has offered couriers a bonus...
by Jeff Yablon | Jun 12, 2017 | Business Process, Customer Service
You wouldn’t think that precision guesswork was something you wished to strive for or even get better at. Really, you probably wouldn’t think precision guesswork was even a thing. Precision and guesswork put together sound awfully oxymoronic. You’d...
by Jeff Yablon | Feb 16, 2017 | Business Change Highlights, Business Process
Donald Trump is legislating the end of privacy. Like, seriously, THE END OF PRIVACY. And there are both executive orders and bills that go there. And that’s not even the problem. While I’ve had plenty to say about Donald Trump—and very little of it is...
